Senior IT Project Manager

2 weeks ago

Lodi Colony Delhi Delhi, India CFI Trust Full time ₹ 15,00,000 - ₹ 18,00,000 per year

Job Title: Senior IT Project Manager

Location: Delhi

Role Overview:

The Senior IT Project Manager will manage Zoho CRM and BYST IT Tools / project management, drive vendor coordination, develop analytics reports, lead platform enhancement and deployment initiatives. This role also acts as a change agent to champion IT systems adoption and improvements, working closely with diverse stakeholders.

Key Responsibilities:

  • Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.
  • Drive product and tool enhancements, including design, testing, and deployment of new functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.
  • Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.
  • Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.
  • Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.
  • Ensure data governance, quality, and continuous process improvements in reporting and communication workflows.

Qualifications & Experience:

  • Graduate/Masters in data science/statistics/economics with 5-10 years of experience.
  • Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management techniques
  • 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management and data analytics.
  • Proven expertise in product enhancement, deployment, and IT change management.
  • Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.
  • Strong vendor management and stakeholder communication skills.
  • Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

Job Type: Full-time

Pay: ₹1,500, ₹1,800,000.00 per year

Work Location: In person

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