ServiceNow Developer – HRSD
5 hours ago
Key Responsibilities
HRSD Implementation & Development
Implement and configure ServiceNow HR Service Delivery (HRSD) modules, including:
Case and Knowledge Management
- Employee Service Center (ESC)
- Lifecycle Events (Onboarding, Offboarding, Employee Transitions)
Playbooks and HR Templates
Customize HR workflows, forms, record producers, and UI components.
Platform Configuration & Customization
- Develop and maintain Client Scripts, UI Policies, Business Rules, and Flow Designer workflows.
Build and enhance HR solutions using:
Flow Designer and Integration Hub
- Service Catalog and HR Catalog Items
HR Knowledge Base and portal enhancements
Ensure adherence to HR data privacy, security standards, and role-based access controls (ACLs).
Integrations & Automation
- Integrate ServiceNow HRSD with external HR systems such as Workday, SAP SuccessFactors, and Oracle HCM using REST/SOAP APIs.
- Troubleshoot and resolve integration issues to ensure secure and accurate data exchange.
Collaboration & Support
- Work closely with HR teams, business analysts, and architects to gather requirements and deliver effective HR solutions.
- Provide ongoing application support, enhancements, and platform upgrades.
- Participate in testing, deployment, and documentation activities.
Required Skills & Qualifications
- 5-7 years of hands-on experience as a ServiceNow Developer.
- Strong experience with HR Service Delivery (HRSD) implementations.
- Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, and Client Scripts.
- Experience integrating ServiceNow with third-party systems using REST/SOAP APIs.
- Strong understanding of the ServiceNow data model, security, and ACLs.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow HRSD Implementation Certification (highly preferred).
- Experience with Employee Center / Employee Center Pro.
- Familiarity with Agile/Scrum methodologies.
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