System Administrator

2 days ago

Pantnagar, India Hitachi Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a candidate for the position of IT Support Engineer (L2) who will be responsible for providing end-user IT support, troubleshooting, IT asset management, and coordination with vendors & global IT teams.

Job Description IT Support Engineer (L1)

Work Schedule: 6 Days (Monday to Saturday, 8:00 AM 5:00 PM)

Responsibilities:

Install, upgrade, support & troubleshoot Windows OS, MS Office, printers, hardware, and peripherals.

Resolve all L1 tickets (Network, CCTV, VC, Access Control, Intercom, mobile, projector, iPad).

Coordinate with L2/L3/Global IT teams for escalated issues.

Execute preventive maintenance and manage IT assets as per Roquette policy.

Log, track & close incidents/service requests using ITSM tool (Easy Vista); keep users updated via chat, email, MS Teams, or calls.

Provide user support on O365 (Teams, SharePoint, VC systems).

Assist in creating technical documentation and manuals.

Vendor management: coordinate with OEM/AMC providers to ensure SLA compliance.

Skills & Competencies:

  • Strong troubleshooting & problem-solving skills.
  • Good knowledge of IT ticketing tools, AD, DHCP, and networking basics.
  • Excellent communication and multitasking abilities.
  • Experience in vendor coordination.

Regards,

Team HR

Hitachi Systems India Pvt Ltd