For Freshers

2 weeks ago

Gurgaon, Haryana, India Praxis Services Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Description

Praxis Services Pvt. Ltd. manages business processes for Hotels & Travel companies and is a leading provider of reservation sales and online sales solutions. The company combines process expertise, information technology, and analytical capabilities to provide a wide range of Revenue Optimization services. Services are delivered from its state-of-the-art global delivery centre in Gurgaon NCR New Delhi, India. Established in 2012, Praxis manages over 7000 hotel rooms daily for Revenue Optimization. The team is led by Founder CEO Ravish Swarup, who has extensive experience in hotel reservations and revenue management.

Role Description

This is a full-time on-site role located in Gurgaon for a Customer Service Expert in the Air India Process at Praxis Services Pvt. Ltd. The Customer Service Expert will be responsible for handling customer inquiries and resolving issues via voice, email, and chat. Day-to-day tasks include assisting customers with reservations, providing information on services, processing bookings, and offering support to ensure customer satisfaction. The role requires maintaining a high level of professionalism and operational excellence in all interactions.

Qualifications

  • Excellent verbal and written communication skills
  • Ability to handle customer interactions via voice, email, and chat
  • Strong problem-solving and conflict resolution skills
  • Experience in reservations, bookings, and customer service is a plus
  • Basic computer skills and familiarity with CRM platforms
  • Ability to work on-site in Gurgaon and perform shift work as required
  • High school diploma or equivalent; further education or relevant certifications are a plus

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