L2 IPT Engineer

3 days ago

Chennai, Tamil Nadu, India Servion Full time US$ 80,000 - US$ 1,20,000 per year

Job Description:

  • Call Manager Administration: Managing Cisco Unified Communications Manager (CUCM), including provisioning users, phones, and extensions.
  • Voice Troubleshooting: Diagnosing issues with call quality, registration failures, codec mismatches, and SIP/H.323 signaling.
  • Unity Connection & Voicemail: Configuring voicemail profiles, templates, and auto attendants.
  • Dial Plan Management: Handling route patterns, translation rules, and digit manipulation.
  • Extension Mobility & CTI: Supporting features like Extension Mobility, CTI integrations, and softphone setups.
  • Phone Templates & Firmware: Managing phone button templates, soft key layouts, and firmware upgrades etc.

Operational & Support Skills

  • MACD Execution: Performing Moves, Adds, Changes, and Deletes for users and devices.
  • Ticket Resolution: Handling escalated tickets from Level 1, performing root cause analysis, and documenting fixes.
  • Monitoring Tools: Using tools like RTMT, Cisco Prime, or third-party platforms for performance and fault monitoring.
  • Change Management: Participating in scheduled maintenance, upgrades, and patching activities.

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