Crm Technical Consultant

21 hours ago

Delhi, Delhi, India Galaxy Automobiles Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

CRM Development: Design, develop, and maintain CRM solutions using industry-standard CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).

  • Customization: Customize CRM systems to align with the clients specific business processes and workflows.
  • Integration: Integrate CRM systems with other business applications and data sources to ensure data consistency and accessibility.
  • Data Management: Manage data migration, transformation, and cleansing processes within CRM systems.
  • Workflow Automation: Create and automate CRM workflows, business rules, and processes to streamline operations.
  • Reporting and Analytics: Develop custom reports and dashboards to provide insights into customer data and business performance.
  • Security and Compliance: Implement security measures and compliance standards to protect customer data and ensure regulatory compliance.
  • Testing: Conduct unit testing and assist in user acceptance testing (UAT) to validate CRM customizations and functionality.
  • Documentation: Create and maintain technical documentation for CRM configurations, customizations, and processes.
  • Design Patterns: Provide recommendations on coding style, secure coding practices, and best design patterns for efficient and secure implementations.
  • Proof of Concepts: Quickly produce proof of concepts for critical modules or new frameworks based on requirements.
  • Architecture: Work with Tech Architects to plan, design, and create solutions for complex business scenarios. Ensure the implementation of agreed architecture and infrastructure components.
  • Cloud Experience: Hands-on experience with cloud hosting platforms, such as Azure or AWS.
  • Technologies: Good knowledge of Digital Marketing, Big Data, Analytics, CRM, Facial Recognition, AI/ML, IoT.
  • Security & Compliance: Experience in following Security & Compliance guidelines and best practices.
  • Problem Solving: Address technical concerns, provide ideas and suggestions, and monitor systems to ensure they meet user needs and business goals.

Preferred candidate profile

  • 5+ years of experience in CRM Implementations or development (Salesforce, HubSpot, Freshsales, Microsoft Dynamics, or similar platforms).
  • Proven expertise in setting up and optimizing customer workflows and automation.
  • Strong skills in CRM customization, integration, and API management.
  • Experience with data management, including migration, cleansing, and transformation.
  • Solid understanding of design patterns, coding best practices, and secure coding techniques.

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