Sr. UX Content Writer

About ValGenesis
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences:

About the Role:

Content Designer & UX Writer

Who We're Looking for…

ValGenesis is committed to enhancing our product's user experience. To support this goal, we're expanding our global team by adding a Content Designer & UX Writer. This role will work closely with our UX designers, developers, researchers, and writers.

As a Content Designer & UX Writer at ValGenesis, you'll be integral to crafting user-centered content. You'll collaborate with our design team to develop design solutions, structure information, and refine content in mockups and prototypes. You'll also create and maintain internal documentation such as style guides, voice and tone guides, and glossaries.

You'll join a talented group of UX professionals and collaborate with the UX research, product, and engineering teams. This position reports to the Senior Director of UX.

Location…

Onsite in our Chennai, Bengaluru, or Hyderabad office (Chennai preferred).

Requirements

• Native-level fluency in English (U.S.)
• Bachelor's degree in English, Communications, or a related field
• 3+ years of experience in UX writing, content design, or equivalent experience in a related role
• Strong writing, editing, and proofreading skills
• A portfolio of work that demonstrates a strong understanding of UX content best practices
• Experience working in an agile environment and collaborating with cross-functional teams
• Ability to work with multiple teams and stakeholders in a fast-paced environment
• Knowledge of user experience (UX) design processes and methodologies
• Knowledge of accessibility standards and best practices for creating inclusive content
• Ability to empathize with users and write user-centric content
• Experience using Figma and MS Office Suite
• Openness to giving and receiving constructive feedback
• Ability to think critically about content choices and articulate the rationale behind them

Responsibilities

• Write clear, concise, and useful UX content for our SAAS applications (web and mobile versions)
• Collaborate with UX designers, UX researchers, product managers, developers, and other SMEs to ensure UX content supports the overall user experience
• Create and update content for microcopy, including tooltips, error messages, and other UI elements
• Empathize with users and advocate for their needs throughout the UX design lifecycle
• Contribute to and maintain the UX voice and tone guide, ensuring all content adheres to established industry and in-house standards
• Collaborate with UXR to conduct A/B testing, validate content effectiveness, and gather insights for improvement
• Ensure all content is inclusive and accessible, and meets the needs of users from diverse backgrounds and abilities
• Conduct content audits and reviews to identify gaps and areas for improvement in the content strategy
• Work on and manage concurrent projects at various stages of the design lifecycle

We're on a Mission
In 2005, we disrupted the life sciences industry by introducing the world's first digital validation lifecycle management system. ValGenesis VLMS revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You'll Join
Our customers' success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity's quality of life, and we honor that mission.

We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.

We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.

We're in it to win it. We're on a path to becoming the number one intelligent validation platform in the market, and we won't settle for anything less than being a market leader.

How We Work
Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.