Implementation Consultant

The Implementation Consultant will work closely with Project Managers to lead implementations of Tax software at client sites in Global Implementations. This position is part of the Corporates Professional Services department.  We deliver enterprise Global Trade, Compliance and software that provides critical information and software solutions to companies of all sizes.

About the Role:

In this opportunity as Implementation Consultant, you will:

• Client Service  - working with clients on a range of different projects, delivering excellent client service'
• Project Management - plays a visible role in project planning sessions with team members. Works on, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines.
• Communications/Status Reporting - effectively communicates findings and solutions to client. Prepares status updates for projects and regularly communicates and shares knowledge with the client and the team.
• Leadership -may provide direction and training to junior staff. May function in a team lead role, mentors across team.
• Makes recommendations for process improvement and ideas to immediate manager.
• Monitors costs of own work in alignment with project plan and may manage budgets for small projects or programs.
• Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs.
• Accountable for determining the approach used to address routine professional issues.
• May serve in team lead role for small teams, this may include responsibility for training/supervision of junior staff and having direct responsibility over the project team or sub team.
• Work with Thomson Reuters Sales and Solution Consultants across products to provide insight and first-hand expertise around integrated product solutions; this may mean leading or participating in client-related pitches or workshops.
• Where necessary, contribute to global assignments and leverage on relationships with TR employees outside of the UK to ensure a consistent and standardized global services solution.
• Foster good client relations as part of the services work undertaken and champion externally the Thomson Reuters brand and family of products and in so doing assist the Client Service Management internal team to promote additional revenue-generating services.
• Act as a conduit with TR Product and Content teams to cultivate pro-actively product improvements based on actual client feedback and experience.

About you:
In this opportunity as Implementation Consultant, you will work as a Tax Technology Transformation and Delivery expert to:

• Relevant subject matter expertise and industry knowledge of at least one of the following areas: ONESOURCE Statutory Reporting, ONESOURCE Corporate Tax, UK Tax and Reporting
• Experience of working on technology implementations including solution design, deliverables, stakeholder management and project communication.
• A strong focus on customer service, collaboration and a desire to exceed customer expectations.
• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables.
• Can visualize and communicate more than one technical solution to a problem or an issue.
• Adaptable and flexible in juggling workloads across multiple products or work streams.
• Good communication skills, oral and written, are considered key due to the client-facing nature of the role.
• Shows signs of leadership skills and the ability to influence others. Ability to work as part of a team or independently, if required.
• Some understanding of programming languages, such as Visual Basic would be advantageous plus a working knowledge of XML. Strong Excel skills would also be considered desirable.
• Good academic track record and educated to degree standard
• CA Inter or CA qualified, MBA or any Master's Degree and Product certification from the above requirements

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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