Pharmacist

2 days ago

Kolkata, West Bengal, India Genius Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Designation: Healthcare Executive - Pharmacist

Role: Retail - Pharmacist

Department: B&M Retail

Key Responsibilities:

Financial Performance and Sales

  • Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.
  • Drive diagnostics target achievement.
  • Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.
  • Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management

  • Ensure 0% pushback on all omnichannel orders.
  • Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience

  • Greet all customers with folded hands.
  • Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 1520 mins).
  • Build healthy relationships through professional service and behavior.
  • Home deliveries as per the business and customer service protocols, based on business requirements.

Inventory Management and Accuracy

  • Inward inventory daily with 100% accuracy.
  • Ensure correct putaway as per SKU-location mapping.
  • Conduct daily pullouts of expired, near-expiry, and non-moving items.
  • Enter all bounced items into the system.
  • Conduct daily physical SKU audits.

Compliance and Banking

  • Maintain duplicate invoices and cold chain temperature records as per SOP.
  • Regularize manual bills in the system.
  • Manage sales returns with email approvals.
  • Prepare DSR and cash ledger during shift handover; validate during takeover.
  • Respond to all emails received at the store pharmacy, preferably in the same shift.

Store Hygiene & Visual Merchandising

  • Maintain store cleanliness via housekeeping staff.
  • Clean racks and shelves daily and arrange items per VM SOP.
  • Place appropriate discount tags and ensure monetized brands are correctly displayed.

Marketing and Promotional Activities

  • Set up in-store marketing collaterals and standees as per guidelines.
  • Actively participate in camps and door-to-door activities.
  • Inform customers about ongoing offers, home delivery, and diagnostic services.

What We Are Looking For

  • Bachelor's degree or diploma in pharmacy with 1-3 years of experience.
  • Valid State Pharmacy Council registration.
  • Strong customer service and communication skills.
  • Proficiency in computers and pharmacy software.
  • High attention to detail, multitasking ability, and ethical conduct.

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