Mega Hiring For International BPO Voice Process

2 weeks ago

Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We are looking for dynamic, motivated, and customer-focused individuals to join our International BPO Voice Process team. As a part of our team, you will be responsible for delivering exceptional customer service to international clients and providing solutions to their inquiries through voice-based communication.

Key Responsibilities

  • Handle inbound and/or outbound calls for international clients.
  • Resolve customer inquiries in a professional and efficient manner.
  • Provide accurate product/service information, assisting with customer queries, complaints, and technical issues.
  • Maintain a high level of customer satisfaction by ensuring effective issue resolution.
  • Escalate issues that require further action or escalation to senior management.
  • Meet daily, weekly, and monthly targets for call handling, customer satisfaction, and other KPIs.
  • Document all customer interactions in the system.
  • Follow company policies, procedures, and best practices for customer service.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.
  • Graduate/Undergraduate fresher with excellent communication skills.
  • Previous experience in an international BPO/Voice process environment is preferred.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage and resolve customer issues professionally.
  • Proficient in using computers and navigating multiple software applications.
  • Ability to work in rotational shifts (including night shifts, if required).
  • Flexibility and adaptability to work in a fast-paced environment.

Educational Qualifications

  • Graduate/Undergraduate candidates is a plus.

Additional Required Skills

  • 1+ year of experience in an international BPO environment.
  • Knowledge of any additional language is a plus.

Why Join Us

  • Competitive salary and incentives.
  • Growth and career development opportunities.
  • Work in a vibrant, inclusive, and dynamic environment.
  • Health and wellness benefits.
  • Comprehensive training and support.

Note: Do refer your friends for the same.

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