Manager - Data Ops

5 days ago

Noida, Uttar Pradesh, India Innovaccer Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About the Role

  • The Data Ops Manager will be responsible for overseeing the successful delivery of data integration, analytics support, and operational excellence across multiple healthcare clients, with a strong focus on value-based care models.
  • The manager will lead cross-functional collaboration with product, infrastructure, and database teams, ensuring seamless operations, adherence to SLAs, high data quality, and enhanced customer satisfaction. They will also be expected to provide thought leadership in identifying automation opportunities, optimizing cloud costs, and enabling actionable data insights to support customer outcomes.

A Day in the Life At Innovaccer

  • Deliver insights to support value-based care decision-making.
  • Own end-to-end customer delivery including BAU, upgrades, migrations, and issue resolution.
  • Drive automation and optimize cloud resource usage and costs.
  • Collaborate with cross-functional teams to ensure SLA-compliant, high-quality outputs.
  • Lead project planning, resource allocation, and manage escalations.
  • Track performance using OKRs and ensure continuous service improvement.
  • Manage customer portfolio with a focus on CSAT.
  • Provide team leadership, mentoring, and foster a culture of learning and accountability.
  • Demonstrate strategic thinking, strong problem-solving, and effective communication.

What You Need

  • 10+ years of experience in data integration, analytics support, or related fields, with at least 3+ years in a managerial role.
  • Strong Experience of ETL and advanced SQL
  • Hands on Analytics Tools (Power BI or Tableau) knowledge
  • Fundamental ITIL Expertise
  • Support Processes (SLAs, OLAs, Product or application support)
  • Familiarity with cloud platforms (AWS, Azure, or GCP) and cost optimization strategies.
  • Proficiency in data troubleshooting, root cause analysis, and managing complex data flows.
  • Experience in stakeholder management, customer engagement, and cross-functional leadership.
  • Demonstrated ability to manage multi-million-dollar portfolios and ensure consistent delivery against customer expectations.
  • Bachelors or Masters degree in Computer Science, Information Systems, Healthcare Informatics, or related field.

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