Technical Account Manager

Job Description
Technical Account Manager (TAM)-Multi Cloud
About the Company/Team
Oracle Customer Success Services (CSS) enables organizations to improve their Oracle investments and extend into the cloud with greater value, choice, and confidence. Our team delivers enterprise-grade, end-to-end managed cloud services across Oracle's broad portfolio of business applications, middleware, database, and hardware technologies. We are seeking a seasoned Senior Principal Technical Account Manager to join our team and drive customer success.

Job Summary
We are looking for a highly experienced Senior Principal Technical Account Manager with a strong background in cloud infrastructure and customer relationship management. The successful candidate will be responsible for leading cloud migrations, building secure environments, and maintaining strategic customer relationships. This is a key role in our growth strategy, and we are seeking someone with extensive expertise in Oracle Cloud Infrastructure (OCI) and other cloud platforms.

Key Responsibilities
Design and implement scalable, secure cloud architectures, including complex network designs

Lead cloud migrations, lift-and-shift strategies, and third-party system integrations

Build, secure, and manage cloud environments, ensuring compliance and governance

Manage enterprise-level customer relationships, ensuring satisfaction and trust

Collaborate with cross-functional teams to resolve issues, share updates, and ensure customer success

Conduct strategic planning sessions with key stakeholders

Assess existing IT landscapes and document technical requirements with a business-centric view

Develop and maintain deep understanding of Oracle Cloud Infrastructure (OCI) architecture and components

Qualifications & Skills
Mandatory:
15+ years of experience in cloud infrastructure with strong exposure to customer relationship management

Expertise in Oracle Cloud Infrastructure (OCI) architecture, components, and services

Hands-on knowledge of AWS, Azure, GCP, and experience with IaaS/PaaS solutions across these platforms

Proven ability to design and implement scalable, secure cloud architectures

Professional certifications in OCI, AWS, Azure, or GCP (preferred)

Good-to-Have:
Experience with cloud migration, lift-and-shift strategies, and third-party system integrations

Strong background in enterprise architecture, with the ability to align business, application, and technology layers

Proficiency in assessing existing IT landscapes and documenting technical requirements with a business-centric view

Capability to build, secure, and manage cloud environments while ensuring compliance and governance

Self-Assessment Questions

• Can you describe your experience with cloud infrastructure and customer relationship management? How have you applied this experience in previous roles?
• How do you stay up-to-date with the latest developments in Oracle Cloud Infrastructure (OCI) and other cloud platforms?
• Can you provide an example of a complex cloud architecture you have designed and implemented? What were the key challenges and how did you overcome them?
• How do you approach building and maintaining strategic customer relationships? Can you describe a time when you had to manage a difficult customer situation?
• Can you walk us through your process for assessing existing IT landscapes and documenting technical requirements with a business-centric view?

Qualifications
Career Level - IC4

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.