Assistant Manager

6 days ago

Bengaluru, Karnataka, India Apex One Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience: Minimum 5+ years (with at least 2 years as Assistant Manager/Team Lead on paper)

Team Size Managed: 1520 FTEs

Industry Preference: International BPO/Service Delivery

Role Overview

Client is looking for an experienced Team Lead with strong people management and service delivery skills to lead a high-performing team of Process Associates.

The ideal candidate must have prior experience in managing international processes and will be responsible for ensuring operational excellence, customer satisfaction, and team development.

Key Responsibilities

Lead and manage a team of 1520 FTEs, driving consistent performance and productivity.

Understand operational requirements and implement best practices for efficiency and quality.

Design, execute, and monitor new processes, tools, and workflows for service delivery.

Foster a team culture that emphasizes accountability, collaboration, and excellent customer service.

Motivate, mentor, and coach team members to meet business goals and maintain high standards.

Monitor team performance, conduct reviews, and implement corrective action plans when needed.

Prepare and analyze MIS reports for leadership review.

Interact with customers, resolve queries, and manage escalations effectively.

Coordinate and supervise day-to-day team operations.

Respond to written/electronic correspondence in a timely and professional manner.

Requirements

Minimum 2 years of experience as Assistant Manager/Team Leader (on paper) in an international process.

Proven track record in managing teams of 1520 FTEs.

Strong people management and service delivery expertise.

Excellent communication skills (verbal & written) with international exposure.

Strong problem-solving, analytical, and decision-making skills.

Experience in preparing and analyzing MIS reports.

Ability to thrive in a fast-paced, customer-focused environment.

Team Leader (on paper) in an international process.

Proven track record in managing teams of 1520 FTEs.

Strong people management and service delivery expertise.

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