Manager Operations
2 days ago
Position Title: Manager – Operations
Department: Pharma Fulfillment / Warehouse Operations
Location: Ethics Prosperity Pvt. Ltd. Plot No. A - 23/2 & A - 24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat, Gujarat
Experience Required: 5–12 years (Pharma warehouse experience must)
1. Job Purpose
To lead and manage the end-to-end operations of the pharmaceutical fulfillment warehouse, ensuring inventory accuracy, timely order fulfillment, regulatory compliance, and overall operational excellence.
2. Key Responsibilities :
- Manage daily warehouse processes including receiving, put-away, storage, picking, packing, and dispatch.
- Ensure execution of fulfillment operations as per SOPs and pharma guidelines.
- Plan and optimize workflow to achieve maximum productivity.
- Ensure smooth inbound and outbound operations.
B. Inventory Management
- Maintain accurate inventory and ensure timely replenishment.
- Implement FEFO/FIFO practices and batch/lot traceability.
- Conduct stock audits, cycle counts, and reconciliation of inventory variances.
- Maintain documentation for audit and compliance.
C. Quality & Compliance
- Ensure compliance with GMP, GDP, and pharma regulatory standards.
- Monitor temperature-controlled zones (cold chain storage).
- Conduct quality checks during material receiving and dispatch.
- Handle deviations, incidents, and implement CAPA actions.
- Maintain hygiene, 5S, and quality standards inside the warehouse.
D. Order Fulfillment
- Ensure timely and accurate execution of customer orders.
- Monitor OTIF (On-Time-In-Full) performance and improve service levels.
- Coordinate with transporters, sales teams, and customer service teams.
- Manage priority orders and ensure smooth dispatch schedules.
E. Team Leadership & Training
- Supervise and guide warehouse staff, supervisors, and associates.
- Conduct training sessions on SOPs, safety, and quality standards.
- Monitor team performance and ensure effective shift planning.
F. Safety, Security & Maintenance
- Implement and enforce warehouse safety protocols.
- Ensure proper handling of hazardous and sensitive pharma materials.
- Maintain warehouse equipment, including forklifts, scanners, and temperature devices.
G. Reporting & Documentation
- Prepare daily/weekly/monthly operational reports.
- Generate MIS reports (inventory accuracy, dispatch performance, OTIF, wastage).
- Maintain all documents for regulatory and internal audits.
H. System & Technology Management
- Ensure proper use of WMS, ERP, and scanning tools.
- Troubleshoot system issues and coordinate with IT for solutions.
I. Process Improvement
- Identify gaps and implement process improvements.
- Optimize costs, increase operational efficiency, and reduce wastage.
- Implement lean practices and continuous improvement initiatives.
3. Skills & CompetenciesTechnical Skills
- Strong knowledge of pharma warehousing standards, GMP, GDP.
- Experience with WMS/ERP and barcode/RFID systems.
- Understanding of cold chain management.
Behavioral Skills
- Leadership & team management
- Communication & coordination
- Problem-solving & decision-making
- Time management & pressure handling
4. Qualifications
- Graduation in any discipline (Science/Pharmacy preferred).
- MBA in Operations/Supply Chain (added advantage).
- Pharma warehouse experience is mandatory.
Contact Details
Email ID :
WhatsApp :
Job Type: Full-time
Pay: ₹90, ₹120,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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