Deputy Director
2 weeks ago
Overview
We are seeking a seasoned and strategic Delivery Lead with 14+ years of experience to lead the implementation and successful delivery of Real-Time Decisioning solutions across enterprise clients. This role is ideal for a leader who can manage large-scale programs, align cross-functional teams, and deliver intelligent, contextual customer engagement strategies using modern MarTech and decisioning platforms.
Responsibilities
Program & Delivery Management
- Lead end-to-end delivery of real-time decisioning programs across multiple workstreams and stakeholder groups.
- Own project planning, resource allocation, risk management, and client communication for timely and quality delivery.
- Oversee solution design, development, testing, and rollout phases, ensuring adherence to enterprise standards and best practices.
- Drive governance, compliance, and audit readiness in all deliverables.
Stakeholder & Team Leadership
- Act as the primary point of contact for business sponsors, product owners, and leadership teams.
- Collaborate with cross-functional teams including business analysts, architects, developers, QA, and operations.
- Build and manage high-performing teams; provide mentoring, coaching, and performance management.
- Ensure ongoing stakeholder alignment, clear communication, and value realization.
Functional & Technical Oversight
- Oversee solution implementation on leading Real-Time Decisioning platforms such as:
- Salesforce Marketing Cloud Personalization / Interaction Studio / Einstein Personalization
- CleverTap
- Ensure the solution enables real-time decisioning, next-best-action frameworks, customer segmentation, and personalization across channels.
- Ensure tight integration with CRM, CDP, campaign systems, and data layers.
Agile & Delivery Excellence
- Promote Agile best practices, DevOps enablement, and continuous improvement across teams.
- Use tools like Jira, Confluence, and Azure DevOps to manage delivery pipelines and backlogs.
- Monitor KPIs, delivery metrics, and drive retrospectives to improve velocity and quality.
Qualifications
- 14+ years of experience in IT/MarTech delivery, including 4+ years in real-time decisioning or personalization platforms.
- Proven track record of managing complex, multi-stream enterprise programs.
- Strong understanding of MarTech ecosystems, customer data platforms, personalization, and real-time marketing strategies.
- Experience in Agile/Hybrid delivery models with proficiency in Jira and delivery tools.
- Excellent leadership, communication, and stakeholder management skills.
- Hands-on or oversight experience with decisioning tools such as Salesforce Personalization, or CleverTap, etc.
- Familiarity with cloud platforms (AWS, Azure, GCP)
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