Team Lead
1 week ago
Role & responsibilities
Supervise the shop-floor operations team (both Arrivals & Departures) and closely monitor/review the Team Sales focusing on employee productivity and improving operational efficiency for achieving sales targets.
A) Sales Target Achievement
- Accountable for the overall achievement of the Team Sales target
- Sales monitoring through individual staff targets in achieving Category and Brand targets
- Focus on Group travel and High Value merchandise to maximize revenue
- Implement the incentive programs of KDF and Category to achieve the desired results
B) Compliance Management
- Sales should be made as per the baggage allowances & LAGs and all billing related compliances must be followed
- Internal SOPs of KDF need to be adhered to at all times
- Adhere to the Fire Safety standards set by ARFF
C) Shop Floor Inventory Management
- Ensure timely stock indenting, stock rotation and ageing stock liquidation
- Stocks should be sold by FIFO and all Bonds should be closed within the stipulated Bond life
- There should be no loss on account of Bond expiries and acceptable/ unavoidable loss due to product expiries, damages and pilferage
- Support the Loss Prevention Team
- Ensure the efficient usage of GWPs and other consumables like STEBs, shopping bags and billing stationery
D) Merchandising Management
- Availability and visibility of stocks through timely replenishments
- Support the stock display as per the planograms given by the Category team
- Support the printing of price tickets and offer signage
- Implementing the promotions (including mega promotions, HPP and SPP)
- To organize and maintain the back store inventory
- Co-ordinate with the HK team in the cleanliness of the store
E) Team Management
- Managing day-to-day store operations by scheduling and assigning the duties for the floor teams and following-up on the results
- Team alignment to Business goals/ floor discipline/ compliance to company policies and processes
F) Stakeholder Management
- Smooth functioning of the stores by having a good working relationship with the Batch & AIU Customs
- Interact and co-ordinate with Airline staff, Security team and other stakeholders as required
G) Customer Relationship Management
- Support in implementation of Loyalty program
- Support in resolving Customer grievances
Preferred candidate profile
- Any Graduation Degree preferably with Diploma in Hospitality / Retail Sales
- People Management - Leading a team of around 10 to 12 members covering Sales staff Cashiers
- 8 - 10 years of experience, preferably with 3+ years of experience as a Team Leader /Store Manager
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