
Public Relations Executive
3 days ago
The Patient Relations Executive serves as the main point of contact between patients, their families, and the healthcare facility. The role focuses on ensuring a smooth and positive experience for patients by addressing concerns, providing guidance, and coordinating with clinical and non-clinical staff to resolve issues promptly and professionally.
- Welcome and assist patients and their families with information, directions, and support.
- Respond to patient concerns, complaints, or suggestions with empathy and professionalism.
- Coordinate with doctors, nurses, and administrative staff to resolve patient issues.
- Monitor patient satisfaction and help implement improvement initiatives.
- Educate patients about hospital policies, processes, and available services.
- Maintain accurate records of patient interactions and feedback.
- Support the admissions and discharge process to ensure a seamless experience.
- Promote a culture of care, respect, and service excellence within the facility.
Experience: 1 years in patient services, healthcare customer service, or related roles (preferred).
Trivandrum Candidates are preferred
Job Type: Full-time
Pay: ₹13, ₹15,000.00 per month
Work Location: In person
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