Sr. Telecaller
1 day ago
Job Title: Senior Tele caller
Location: Madhapur | Job Type: Full-time
Role Overview
We are hiring a Senior Tele caller to manage patient calls, schedule appointments, and ensure a smooth patient experience. The role also involves guiding junior tele callers and maintaining service quality.
Responsibilities
- Handle inbound/outbound patient calls and appointment bookings.
- Provide information on doctors, services, and procedures.
- Maintain patient records and coordinate with hospital departments.
- Guide and train junior telecallers.
- Resolve queries and escalate cases when required.
Requirements
- Graduate with 2–5 years' telecalling/customer service experience (hospital/healthcare preferred).
- Excellent communication & interpersonal skills.
- Knowledge of hospital services and scheduling systems.
- Team-handling ability and empathy in patient care.
Job Type: Full-time
Pay: ₹300, ₹400,000.00 per year
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
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