Salesforce Data Quality Analyst

6 days ago

Mangalore, Karnataka, India Riskonnect Full time
Overview

Riskonnect is looking for a highly detail-oriented Salesforce Data Quality Analyst to lead operational data cleanup, enrichment, and maintenance activities across our CRM ecosystem. This role will ensure Salesforce is a reliable, unified platform supporting critical processes across Sales, Marketing, Finance, Customer Success, and Professional Services.

You'll work hands-on to improve account, contact, lead, and opportunity data while supporting integrations with systems like NetSuite, Gong, ZoomInfo, and HubSpot. You'll be the go-to expert for data integrity—keeping our customer and prospect data clean, consistent, and actionable.

Key Responsibilities
Data Cleanup & Maintenance
  • Identify and resolve duplicate, incomplete, and inaccurate records in Salesforce using tools like Data Loader, Excel, DemandTools, RingLead, or Cloudingo
  • Merge and normalize data across related objects—particularly accounts, contacts, and opportunities
  • Standardize data formats, naming conventions, and account segmentation criteria
  • Maintain and optimize account hierarchies and parent-child relationships to support territory alignment, GTM planning, and enterprise reporting
CRM Ecosystem Support
  • Monitor and validate data integrations from and to Salesforce, especially with NetSuite (ERP), Gong (call intelligence), ZoomInfo (data enrichment), and HubSpot (marketing automation)
  • Troubleshoot sync issues and support data reconciliation between Salesforce and connected systems
  • Partner with CRM administrators and integration teams to improve automated data flows and error handling
Governance & Reporting
  • Track and report on key data health metrics (e.g., duplicate rates, completeness scores, error trends)
  • Support audit readiness and compliance initiatives through strong documentation and data validation practices
  • Participate in regular data audits and implement remediation plans for any anomalies found
Cross-Functional Collaboration
  • Partner closely with Sales Operations, Marketing, Customer Success, and Finance to align CRM data with business goals
  • Field data quality requests and help define SLAs for data updates, enrichment, and support
    Educate users on proper data entry protocols and support adoption of best practices
Qualifications
  • 3+ years of experience in CRM data quality, stewardship, or operations roles—Salesforce experience is required
  • Demonstrated success with operational data cleanup, record deduplication, and large-scale data correction
  • Proficiency with Salesforce datamodel to understand integrity relationships between Accounts, Contacts, Leads, etc (All Salesforce standard Objects)
  • Proficiency with Salesforce data tools (Data Loader, Workbench, SOQL) and Excel; experience with DemandTools, Cloudingo, or RingLead a plus
  • Understanding of CRM-object relationships (Accounts, Contacts, Leads, Opportunities, Custom Objects)
  • Experience working with integrated systems like NetSuite, HubSpot, ZoomInfo, Gong, or other GTM platforms
  • Strong troubleshooting and data validation skills; confident navigating sync issues and system discrepancies
  • Excellent communication skills and ability to collaborate across technical and non-technical stakeholders
  • Familiarity with basic data governance principles and data compliance requirements (e.g., GDPR, CCPA)
Nice to Have
  • Experience supporting RevOps, SalesOps, or MarketingOps teams
  • Salesforce Administrator certification
  • Exposure to MDM (Master Data Management), data warehouses, or CDPs
  • Familiarity with middleware tools such as Boomi, Workato, or MuleSoft

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