Scrum Master, Chief

The Chief Scrum Master is responsible for helping train corporate teams on the agile methodology and overseeing the development of agile teams to ensure effective outcomes for the organization. Also, they are responsible for guiding teams through the implementation process and are tasked with encouraging workers and leadership to embrace the agile method. This position acts as a facilitator and catalyst for collaboration between the Scrum teams and Open Innovation teams to identify internal/external dependencies, impediments, and blockers that could impact the delivery of the sprint goal/deliverables. The Chief Scrum Master will also help scrum masters across organizations in building release trains and meeting deliverable schedules.

What You Will Do:

• Act as a servant leader and change agent, coach Scrum Masters, individuals, and teams across a large or complex business area to adopt Agile principles, values, and practices while role-modeling Travelers' leadership behaviors.
• Understand and support, the implementation of metrics to optimize the delivery of KPIs through the assessment of responsiveness, quality, productivity, and customer and business value.
• Run workshops and training on Agile topics, leveraging tool kits and internally developed content.
• Actively raise observed issues and remove impediments; resolve conflicts within and across teams. Anticipate challenges, identify risks, and recommend mitigations and solutions.
• Continuously assess the Agile maturity of teams and individuals at all levels of leadership, educating and mentoring to address gaps.
• Contribute to internal and external Agile communities to stay abreast of challenges, leading practices, and emerging trends; utilize learnings in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among teams and stakeholders; Promote positive team dynamics to ensure members collaborate and work effectively within and across teams.
• Use coaching techniques that increase collaboration, and transparency and promote a culture of experimentation and innovation.
• Responsible for embedding an agile culture using techniques from a wide range of agile and SAFe methodologies and frameworks, and helping develop release train plans that deliver high-quality business-centric products to our customers.
• Help facilitate agile ceremonies, like Daily Standups, Increment Planning, Retrospectives, Sprint Reviews, Sprint Planning, Backlog Grooming, Scrum-of-Scrums, and System, Increment, and Innovation & Planning Demonstrations.
• Track and communicate to cohort teams' velocity, sprint/release progress, and project status.
• Administration of agile tools for tracking and collaboration for the teams.
• Perform other duties as assigned.

What You Will Need:

Education and Experience

• Requires a bachelor's degree in Computer Science Engineering or a related field.
• Requires at least five (5) years of experience in a Scrum Master role for multiple software development teams in an agile environment.
• At least seven (7) years of experience in working Technology Delivery (software) preferred
• At least seven (7) Years of Agile experience utilizing Scrum, Kanban, or SAFe methodologies preferred
• At least three (3) years of people management experience preferred
• Certified ScrumMaster (CSM) certification is required. Advanced CSM is preferred.
• SAFe 5.1 SAFe Program Consultant (SPC) Certification is preferred
• ICAgile Certified Professional, Agile Coaching is preferred

Knowledge, Skills, and Abilities

• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices, and methodologies to achieve team success.
• Change Agent: Expert change leadership skills, including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
• Coaching: Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, and practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
• Industry Recognized CAC (Certified Agile Coach) and Scrum Master certification
• Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.

Reporting Relationships:

Reports to Director Position or above.

Working Conditions:

The work environment will primarily be an air-conditioned office setting requiring the employee to sit for prolonged periods while concentrating on a computer screen.