Hiring | Hyderabad | QAs

2 weeks ago

Hyderabad, Telangana, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support

Job Location - Hyderabad

US Shifts only

Walk-in Interview Details:

Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081

Timings: 11:00 AM - 3:00 PM

Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha

Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo

Essential Duties and Responsibilities (For Team Lead Role)

  • The Billing Lead will be the first escalation point for billing and transactional questions from the production staff.
  • The Billing Lead should be able to resolve the majority of these issues independently
  • The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team
  • The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation)

Essential Duties and Responsibilities (For Quality Analyst Role)

  • Responsible for monitoring billing processes to ensure accuracy and compliance.
  • Conduct audits of billing transactions to identify errors and inconsistencies.
  • Improve billing workflows to enhance customer satisfaction and operational efficiency.
  • Review billing data and documentation for completeness and correctness.
  • Collaborate with cross-functional teams to resolve issues and implement quality improvements.
  • Ensure billing practices align with company standards and regulatory requirements.

Desired Skills & Qualifications:

  • Excellent written and verbal communication skills.
  • Must be a Graduate / Postgraduate.
  • 3-5 years of experience in Team Leader or Quality assurance or relevant.

Note: Please do not carry any laptop, pen drive, or external storage devices.

Interested candidates can walk-in directly.

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