Solution Architect

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you're someone with integrity, commitment, and a strong drive to deliver great products, we'd love to hear from you.

Job overview:
The Solutions Architect is a critical member of the SAARC Sales team. This role serves as a key technical resource, demonstrating expert-level knowledge of Ross Video's products and solutions. The Solutions Architect is responsible for scoping and designing complex technical solutions tailored to meet customer requirements across SAARC and within multiple verticals including traditional broadcast, government, education, corporate and house of worship. This position requires a unique blend of solution architecture expertise, customer-facing "soft" skills, and pre-sales experience. The Solutions Architect regularly interacts with prospects, partners, consultants, as well as internal teams—such as sales, product development, project management, and technical support—to ensure that the solutions specified are both supported and maintainable.

Who you report to:
General Manager - SAARC

What we offer:
Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• Participates in and contributes to sales opportunities driven by the Business Development Managers and Regional Sales Managers, prioritizing efforts based on maximizing total impact on the team's productivity.
• Design and review solutions based on technical RFP/Tender specifications.
• Develop and review highly customized, scalable solution architectures that address intricate customer specifications and set new standards for technical excellence in the Broadcast and Corporate industries
• Coordinates closely with Ross' internal Sales team and business partners to design solutions to meet customers' business requirements.
• Engages in customer-facing product presentations, demos, training, and workflow guidance to end-users and business partners at customer premises or tradeshows.
• Pre-sales technical engineering and project management.
• Ensures the product line's sales and marketing follow the Ross Video Code of Ethics.
• Works on systems-oriented and highly technical projects.
• Creates conceptual sales drawings that capture the spirit of specific opportunities while also creating general variations for use by other groups at Ross.
• Assists sales team during project discovery calls.
• Helps to prepare world-class customer-facing proposal supplements.
• Acts as a "Technical Evangelist" to help build trust and inspiration with our partners and customers.
• Provides client feedback to product teams regarding product & application requirements.

Who you are:

• Minimum 5 years of combined pre-sales experience, systems application, or product specialist experience.
• Bachelor's degree in Engineering, Broadcast Technology, or related field.
• Record of achievement and technical solution expertise in a customer-facing environment.
• Knowledge/experience in studio/broadcast/live event video production, broadcast video system design/engineering, or equivalent.
• Possess strong knowledge of industry standard protocols, connectors and terminations.
• Strong knowledge of MS Word, Excel, PowerPoint and Visio/AutoCAD.
• Excellent communication & presentation Skills.
• Must be proficient in both Desktop and Server Networking practices.
• Able to work co-operatively with and across all company departments, and across time zones.
• Possess strong and creative problem-solving traits.
• Working knowledge of Salesforce or similar CRM programs.

Bonus points if you have the following:

• Additional education through courses in Broadcast and closely related field is desirable
• Familiarity with Ross Video products and solutions is a plus.
• Knowledge of IT, IP-based workflows, REMI, virtualized environments and broadcast systems is a plus.
• Prior knowledge of Salesforce or similar CRM systems will be an asset.
• The ideal candidate will be solutions-orientated, organized, self-motivated and thrive in a collaborative environment.

Other:

• Must possess a valid driver's license and passport
• Must be able to travel up to 50% (short-notice and international trips).
• Must reside in Delhi NCR region, India.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that's something we're passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.