Lead Site Reliability Engineer

Job Title:

Lead Site Reliability Engineer

Overview:

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Lead Site Reliability Engineer (Storage) – Pune, India

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Role Summary
We're seeking a Lead Site Reliability Engineer to advance our SRE capabilities across enterprise storage platforms, with a focus on Software Defined Storage (Ceph). This role involves managing and leading software defined CEPH storage (Object, Block, File) efforts, building automation and monitoring solutions, improving infrastructure availability, collaborating across global teams

Key Responsibilities

• Lead day-to-day operations of Mastercard's enterprise storage platforms.

• Represent the storage team in project meetings, offering technical support and guidance.

• Collaborate with internal teams to understand monitoring and automation needs.

• Design and implement storage solutions using tools like Ansible, Bitbucket, CHEF, Jenkins.

• Administer and maintain enterprise monitoring tools in a multi-tier storage environment.

• Troubleshoot issues across networking, Linux/Unix systems, and applications.

• Maintain documentation for all solutions and processes.

• Lead and mentor team of engineers and drive cross-training efforts.

• Participate in disaster recovery planning and yearly audits

• Continuously learn and integrate emerging technologies.

• Lead vulnerability management, patching and compliance efforts

About You

• Proven experience resolving complex availability issues through automation and monitoring.

• Self-starter with minimal need for supervision.

• Comfortable working with geographically distributed teams.

• Strong expertise in UNIX/Red Hat Linux, Ceph storage, and networking/security.

• Proficient in scripting languages like Python and Bash.

• Hands-on experience with Grafana, Prometheus, HAProxy, and Pacemaker.

• Ability to identify and automate repetitive tasks.

• Strong analytical and problem-solving skills.

• Excellent communication, documentation, and time management abilities.

• Experience leading workstreams and mentoring technical talent.

• Familiarity with ITSM processes, incident/change management, and vendor coordination.

• Willingness to provide 3rd-line out-of-hours operational support.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices.

• Ensure the confidentiality and integrity of the information being accessed.

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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