Senior Consultant

2 weeks ago

Bengaluru, Karnataka, India NTT DATA Business Solutions Full time ₹ 8,00,000 - ₹ 24,00,000 per year
 Job Description:


•    Understand the SAF Basis Team functioning and process model

•    Knowledge ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC etc 

•    Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding

•    Associate should be capable of delivering the targets in Scope of work however is not limited to it solely 

•    Know the point of contact in each team for issue resolution

•    Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues

•    Write KBA's (Knowledge Based Article) describing workarounds 

•    Create reporting: SPC ticket trend and root causes per week 

•    Roll-out procedure changes to/within SAF colleagues per SPC release 

•    Provide consolidated feedback from SAF colleagues/Operations to PO 

•    Maintain documentation of manual tasks 

•    Support during procedure executions 

•    Document update know-how 

•    Major team involved in solving productive tickets for topic area 

•    Be familiar with Problem record process 

•    Work on problem records as problem processor or problem coordinator 

•    Know how to maintain E2E service automation (service definition/ mapping / routing…) 

•    Conduct the KBA training

Get empowered by NTT DATA Business Solutions

We transform. SAP solutions into Value

For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Antonette Nirisha 

Recruiter Email ID:  

NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

      

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