Team lead/AM

6 days ago


Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities :

  • 5-12 years of experience in Order-to-Cash Processing.
  • Strong knowledge of O2C billing systems, cash allocation processes, and collections best practices.
  • Proven track record of meeting or exceeding monthly targets in an AR Collection environment.
  • Manage OTC (Order to Cash) process from order receipt to cash application, ensuring timely and accurate processing of customer payments.
  • Work allocation, managing exceptions, resolve queries, Review of complex activities, month close review meetings with business & retained accounting team review quality & compliance, SLA tracking & reporting, Lead process improvements .
  • Should have managed the team of 10+ team members
  • Lead a team of AR Collection specialists in achieving monthly targets by identifying and resolving billing discrepancies, negotiating payment plans with customers, and implementing effective collections strategies.
  • Collaborate with internal stakeholders to resolve issues related to orders, invoices, and payments; maintain strong relationships with customers through regular communication and issue resolution.
  • Analyze performance metrics such as DSO (Days Sales Outstanding), bad debt expense, and aging reports to identify areas for improvement in the OTC process.

  • Flexible in working Rotational & night Shifts.


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