Business Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly organized and proactive Digital Sales Operations Analyst to support the operational backbone of our Digital Sales function in CEMEA. This role will serve as the central point of coordination across internal teams, ensuring seamless contract resolution, interdepartmental collaboration, and data integrity. The ideal candidate will also act as the liaison between Digital Sales and Client Success/Implementation teams, helping resolve customer service issues and ensuring a consistent client experience.

Key Responsibilities:

1. Contract Processes & Compliance

• Partner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation.
• Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays
• Track and manage waiver requests and incentive exceptions in coordination with compliance teams

2. Interdepartmental Coordination

• Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams.
• Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness
• Support escalation management and ensure timely resolution of internal blockers.

3. Data Collection & Reporting

• Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools).
• Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting.
• Support the development of dashboards and insights for leadership reviews.

4. Client Services & Customer Issue Resolution

• Act as the primary point of contact for Client Success, Implementation on operational matters.
• Triage and resolve customer service issues in partnership with account executives and support teams.
• Monitor SLA adherence and escalate breaches as needed

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• 3-5 years of experience in Sales Operations, Business Operations, or a related field.
• Strong understanding of digital sales processes, CRM systems (e.g., Dynamics), and contract workflows.
• Proven ability to manage cross-functional projects and drive accountability.
• Strong Analytics skill set
• Excellent communication and problem-solving skills.
• Experience working with Client Success or customer-facing teams is a plus.

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Preferred Skills:

• Expert at MS Excel. Ability to conduct data analysis and provide meaningful insights
• Familiarity with tools like Tableau , or Power BI.
• Knowledge of compliance frameworks and risk mitigation practices.
• Ability to thrive in a fast-paced, matrixed environment.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.