Travel Consultant

7 days ago

Hyderabadsecunderabad, India Mancraft Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per year


Job Description:

Key Responsibilities:

  • Manage bookings which include domestic, international flights & Rail.
  • Provide information on products/services- Visa, forex, Health Regulations/ Insurance
  • Handle refund and cancellation of Domestic/International air tickets.
  • Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
  • Follow communication "scripts" when handling different topics
  • Co-ordinate with client/implant/servicing team.
  • Assistance in follow-up with invoicing and recoveries
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
  • Build sustainable relationships and engage customers by taking going extra mile

Competencies:

  • Effective communication skills along with active listening
  • Excellent knowledge of computer reservations systems, GDS systems and e-travelling
  • Ability to interact, communicate and negotiate effectively
  • Ability to multi-task, set priorities and manage time effectively
  • Sound knowledge of domestic and international travel trends
  • Passionate interest in geography, strong domestic and international travel knowledge.
  • Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

  • Graduate with Diploma in Travel & Tourism Preferred

Experience: Total 4-6 years of relevant experience with a Travel Management Company.


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