Customer Support Associate

15 hours ago

Gurugram Haryana, India SalarySe Full time

At **SalarySe**, we’re on a mission to make money work harder for India’s salaried professionals. We provide UPI-based credit, financial wellness tools, and rewards to empower employees.

**Role Overview**

We’re looking for a **Customer Support Associate** to be the first point of contact for our users, resolving queries, ensuring smooth onboarding, and delivering a great customer experience.

**Key Responsibilities**
- Handle queries via phone
- Provide accurate info on SalarySe’s services.
- Troubleshoot issues and coordinate with internal teams.
- Maintain records of customer interactions in CRM.
- Escalate complex cases and share user feedback with the team.

**Requirements**:

- Graduate, 1-2 years of experience in customer support in International BPO.
- Excellent communication skills (English & Hindi).
- Problem-solving ability, patience, and customer-first mindset.

**Why Join Us**
- Be part of a fast-growing fintech startup.
- Growth opportunities in customer success & operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

- What is your Expected CTC?
- What is your Notice Period?
- What is your Current CTC?

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