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Kpo Jobs in Gurgaon
3 weeks ago
**Industry**:BPO / Call Centre / ITES
Location: Gurgaon/NCR
**Brief Role**:
**Customer Care Executive - KPO (US Process)**
CUSTOMER CARE EXECUTIVE (QUALITY PROCESS):
- Conduct Quality Audit of Outbound and Inbound calls for an allocated workforce
- Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success.
- Perform Quality Assurance Feedback as related to quality audits.
- Work with Team members towards compliance of all policies and procedures.
- Work with Team Leaders and Training Department to promote quality and consistency.
- Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard
**JOB SPECIFICATION**:
Fluent English Communication Skills.
Undergraduate / Graduate / Freshers can apply
Attention to detail.
OFFERING:
SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY
KEY ACTIVITIES:
Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.
Accurately process and record call transaction using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
**Salary**:INR 2,00,000 - 5,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Executive
**Education-**
UG: Any Graduate - Any Specialization
PG:Any Postgraduate, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
