Training Coordinator

The Training Coordinator supports the Talent Effectiveness teams on training initiatives, with responsibility for a variety of tasks, administrative and project management, that are handled behind the scenes to help the function run smoothly. The position’s primary focus is to support the consultant and team leadership while representing the Firm in a professional manner, maintaining a positive attitude, and demonstrating strong interpersonal and customer service skills. The individual must have the ability to prioritize well in a team environment, supporting multiple functions and individuals with dynamic priorities.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

- Create a positive team experience
- Provides logístical support related to setting up various team meetings and workshops, industry training events, and formatting, editing, proofing, distribution of materials, and coordination of versioning.
- Maintains calendar appointments and deadlines to ensure proper accountability and that all deadlines are observed.
- Supports Learning Consultants and team leadership with training projects, as needed.

Client:

- Provide Learning Management System support including but not limited to building courses, requesting surveys, pulling reports, managing attendance, and approving upload requests.
- Serves as an expert resource on troubleshooting the Learning Management System and providing guidance to clients who reach out with queries.
- Provides administrative support for professionals in the People Development/Talent Effectiveness teams, including, but not limited to, ordering and maintaining supply inventory, vendor management, file management, photocopying, shipping and receiving of training materials, phone support, and travel arrangements.
- Communicates travel and schedule requirements to internal clients as well as maintaining appropriate workshop inventory, submitting requisitions as needed.

Value:

- Manages the CPE process by ensuring all materials required for CPE-eligible programs offered by Ryan are maintained. Addiitonally, supports CPE credit and reporting needs for client training events hosted by Ryan professionals. Additionally, ensures CPE-sponsorship renewal documentation is completed and submitted annually as required.
- Assists with supporting live webinar sessions to ensure recording, polling, and other functions are handled appropriately. Produces webinars as needed.
- Compiles training evaluations and provides organized reports to consultant and team leadership.
- Collects data to aid in preparation of analysis tied to business reports and correspondence.
- Projects professional demeanor and demonstrates punctuality, dependability, good organization, accuracy, attention to detail, and multi-tasking skills. Able to follow through on all tasks timely, working without close supervision, and under tight time constraints.
- Handles and safeguards confidential information and sensitive material.
- Creates and updates electronic files and reports, as needed, utilizing Microsoft® Word, Excel, PowerPoint, and Access.
- Demonstrates strong grammar, spelling, and proofreading skills.
- Performs other duties and assists with other projects, as needed.

Education and Experience:

- High-school diploma or general equivalency diploma (GED) required with one to two years related administrative support experience or Associates Degree. Experience in corporate training environment and experience in professional services environment preferred.

Computer Skills:
To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research. WebEx skills and experience with Learning Management Systems are pluses.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Work Environment:

- Position requires regular interaction with employees at all levels of the Firm; interface with clients and external vendors as necessary.
- Equal Opportunity Employer: disability/veteran_