Processor

2 weeks ago

Noida Uttar Pradesh, India Wipro Limited Full time

**Role: Processor -Back End Operations**
**Experience: 0-2years' work experience in back office/BPO/Customer Service or similar transaction BPO processing**
**Shift Timing

**Work Location: Noida
- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh**

**Key Responsibilities**:

- ** Manually perform Benefit processes and complex tasks/calculations**:

- ** Research complex Benefits issues and formulate resolutions**:

- ** Resolve tasks in accordance with due dates and ensure proper documentation**:

- ** Create adhoc reports to support client service delivery**:

- ** Provide day-to-day client and third party administrator contact for inquiries**:

- ** Participate in daily huddles and status meetings**:

- ** Develop and deliver operational training**:

- ** Identify training needs and provide necessary coaching**:

- ** Build and leverage partnerships to meet client requirements**:

- ** Create robust documentation & SOPs for transition of activities**:

- ** Actively listen to stakeholders/team members to understand perspectives**

**Interview Rounds**:

- **HR/GD**

**- GATE -online assessment**
- **Ops Manager connect**

**͏**:
**Deliver**

**No**

**Performance Parameter**

**Measure**
- 1
- Process
- No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
- 2
- Self
- Management
- Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

**͏**:
**Key Competencies**:

- Client Centricity
- Passion for Results
- Execution Excellence
- Collaborative Working
- Learning Agility
- Problem Solving & Decision Making
- Effective communication
- Mandatory Skills: Defined Benefit (DB)

**Join WIPRO HR SERVICES INDIA P**:
At WIPRO, we are dedicated to building a modern, digitally transformed work environment for our employees. We value individuals who are passionate about delivering results, excel in execution, work collaboratively, and possess strong problem-solving skills. As a Production Agent - L1, you will have the opportunity to contribute to a dynamic team, enhance your learning agility, and make a significant impact through effective communication and decision-making skills.

**Mandatory Skills**:
Defined Benefit (DB)

**About Wipro HR Services India**:
At Wipro HR Services India, we believe in reinvention and continuous evolution. Join us in our journey of ongoing transformation and be a part of a business that is driven by purpose. We welcome individuals who are inspired by reinvention and are committed to constant growth and learning. Come to WIPRO, where you can realize your ambitions and shape your future in a supportive and inclusive work environment.

Mandatory Skills: Defined Benefit (DB).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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