Enterprise Operations

The EO&T Chief Administrative Office (EO&T CAO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. With responsibility for Risk and Control, Quality Assurance, Transformation, O&T Regulatory Standards and Communication and the O&T Chief Data Office, the EO&T CAO enables the organization to execute on O&T’s Vision and Strategy.

The EO&T Quality Assurance (QA) is a newly created team in EO&T’s CAO function and is responsible to provide strong oversight, facilitate reviews and support Citi’s effective management of operational and technology risks. This role is reporting to the EO&T Quality Assurance SVP based in Mumbai, India. This role is responsible for reviewing and evaluating internal strategies, processes, procedures, monitoring activities and programs to ensure consistency in delivery of risk remediation activities across EO&T.

**Key Responsibilities**:
Perform reviews/assessments and provide independent assurance on the design and operating effectiveness of an area, at a global or regional level.

Implement common standards, procedures, and governance processes to create and maintain consistent and best in class QA protocols.

Review the identified issues, support EO&T QA VP & SVP to gain agreement on planned actions and provide strategic remediation paths for key issues.

Support EO&T QA Senior Management to implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels.

Support and endorse the Quality Assurance function of EO&T, and drive issue resolution for issues identified by QA, improving processes and coverage.

Perform monitoring routines across EO&T and recommend solutions for compliance with risk and control requirements.

Support EO&T QA Senior Management to implement quality assurance and control processes across EO&T including:
Issue lifecycle management

Issue remediation quality assurance reviews

Adverse issue reviews

Thematic analysis of high severity issues

Path to Green monitoring over remedial activities

MCA quality assurance reviews

Contribute to continued improvement in EO&T QA methodology/procedures and coverage through the delivery of QA products.

Complete assigned tasks within strict deadlines, both internal and external (e.g., regulators).

Has the ability to operate with a limited level of direct supervision.

Assist EO&T VP & SVP on day-to-day basis with ad-hoc projects, review of EO&T QA internal and external deliverables.

This is a global role and involves interaction with stakeholders across APAC/EMEA and NAM. Work timings accordingly will remain flexible.

**Qualifications**:
5-8 years of experience in risk and control, supervision, quality assurance / control and monitoring processes.

Demonstrated success in business, functional and people management

Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

Experience in risk and control (including regulatory) remediation activities.

Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions

Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting.

Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.
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- **Job Family Group**: Risk Management
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- **Job Family**: Business Risk & Controls
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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