Customer Relationship Officer Cro Female Jodhpur

From 4 to 6 year(s) of experience
- ₹ 3,00,000 - 5,50,000 P.A.
- Jodhpur***

**Job Description**:
The Muthoot Finance Ltd is looking for **experienced female professionals in Business Performance Department** for leading the business development activities in their respective Regions for below position,

**Post: CUSTOMER CARE OFFICER (CRO) Job Location**:REGIONAL OFFICE ( Jodhpur)
**Responsibilities**:

- **
- Monitoring & following up with 64 plus Customer Care Executives (CCEs) who are the sole female staff posted at our branches for improved customer service & business development activities.
- Achievement of Target assigned to them on Gold Loan & Other financial products.
- Working on the Knowledge, Skills & attitude of CCEs at Branch by providing in depth training remotely over Phone & visiting them in person to demonstrate the best work practices.
- Ensuring punctuality, discipline, dedicated efforts by the team of CCEs through counseling & course corrective feedback from time to time.
- Facilitating the Working of CCEs with Innovative, Effective & Customized Strategies for Performance Improvement of the CCE & Branch.
- Improving Selling Skills & Effective Communication Skills by Conducting Quarterly Business Review Meet in coordination with the Training department.

**Eligibility Criteria**:

- **
1.Must be a graduate from a recognized University. MBA will be Preferred.

2.Min 4 years of experience in Sales/ Business Development Profile.

3. Experience in the BFSI Sector will be preferred.

4. Must have worked as a Team Leader for at least 2+ years out of her total experience of 4 Years.

5. Must have the proficiency of Basic Computer knowledge.

6. Must have a go getter attitude desired for any target oriented Job.

7. A female Working Professional with maximum Age upto 35 Years.

**Package:

- ** Fixed Salary + Incentives + Additional Product Incentives + All Other 28 Staff welfare benefits applicable for Company Employees + Traveling allowance / reimbursement.

Role:

- BFSI, Investments & Trading - Other- Salary:

- 3,00,000 - 5,50,000 P.A.- Industry:

- Financial Services- Functional Area:

- BFSI, Investments & Trading- Role Category:

- BFSI, Investments & Trading - Other- Employment Type:

- Full Time, Permanent- Key SkillsTarget Achievement

Sales

Team Leading

Team Management

Customer Relationship

Team Handling

Relationship Management

Business Development

Sales Planning

Marketing

Skills highlighted with ‘‘ are preferred keyskills
- Education- UG:

- Any Graduate- PG:

- Any PostgraduateCompany Profile
- Muthoot Finance- The Muthoot Group is a leading business conglomerate that has successfully expanded, in each and every town, across the nation. The Group has
- **20 diversified business divisions and 5443+ branches** with a global presence across
- **USA, UK, UAE, Costa Rica, Sri Lanka and Nepal.** The Group serves
- **over 2.5 lakh customers every single day** through its network of branches. Till date, the Group has served
- **over 70 crore customers**, including repeat customers. The Muthoot Groups story from humble beginnings to its ever growing stature is built on the firm foundation of
- **7 fundamental principles** of Ethics, Values Reliability, Dependability, Trustworthiness, Integrity and Goodwill. The Group practices an equal opportunity policy wherein people from all sections of the society have
- **equal opportunities to join** and be part of the
- **40,000+ strong Muthoot Family.**
**Muthoot Finance**, the flagship company of The Muthoot Group has been rated
- **Indias No. 1 Most Trusted Financial Services Brand** for five consecutive years, from 2016 to 2020 by TRAs Brand Trust Report. It has been certified as
- **Great Place To Work, 2021-22** and has been recognised and featured as one of the
- **Top 30 Best Places to Work at in India** by Skill Tree Global Knowledge Consortium in the Workplace Excellence Show on CNBC TV-18 in 2016. The Company offer
- **30+ Staff Welfare Measures** ranging from Fast Track Promotions, Career Development Programs, National Pension Scheme, Foreign Trips, five types of Annual Incentives/Bonuses, Cash Rewards, Contests with prizes, Maternity Benefits, Medical benefits, Employee Insurance etc. to name a few.
- Muthoot Finance believes in promoting local hiring from the region. Every 5th employee is a woman and roughly 24% of the workforce comprises of women.
- **Shri. Amitabh Bachchan Ji is the Brand Ambassador of The Muthoot Group.** The Group takes humble pride in its
- **800 years of family business legacy and unblemished track record. **Over these years, millions of underserved Indians have been served through a bouquet of products and services and have been helped in a big way to move ahead in life.