Business Support Coordinator

**Scope and Authority**

With over 6,800 employees in 36 countries worldwide, Marel is an international supplier of integrated systems, software and service for the fish, meat and poultry industry to advance food processing. Our vision is of a world where quality food is produced sustainably and affordably.

We are looking for the The Business Support Coordinator, this role holds three key functions in Marel India:
**Office Administration -** including reception, office infrastructure management events organization duties, processing of invoices to third party providers. **Spare Parts Management** - responsible for spare parts ordering, supplying and delivery including liaising with Marel India customer’s. **Customer Support Coordination -** point of contact for customer enquiries and requests. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment

**Main Tasks**

Service:

- Receive and process customer requests for service and spare parts
- Close dialogue with customer to understand needs and urgency of requests
- Actively promote solutions to customers
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Follow up on outstanding quotations and processes order confirmations from customers
- Register service requests and check entitlements
- Answer the request when possible, and when needed direct the request to the right function in Marel, e.g. Technical Support or Spare Parts Coordinator
- Prepare service visits (resources, spare parts etc.) with Spare Parts Coordinator and Scheduler
- Close dialogue with customer on planning for visits to ensure all requirements are clear and fulfilled
- Create and update case and work orders
- Pro-actively follow up with customer if there are changes to the plan
- Update customer about status and progress on their requests in a proactive manner
- Follow up on executed services, including going through service reports and follow up with customer
- Ensure the customer is totally satisfied by engaging strongly with them through the customer journey
- Escalate unresolved concerns to manager or other functions
- Close dialogue with other teams to ensure aligned and pro-active approach and communication, keeping the customer informed throughout.
- Manage the customer expectations and customer information (data in system, case readiness)
- Follow through on any shortfalls or compromised service levels

Admin:

- Types, formats, and produces documents such as proposals, presentations, correspondence, and standard reports.
- Establishes and maintains record keeping and filing systems.
- Perform office administrative duties specific to department such as, updating databases, and preparing collateral materials for mass mailings.
- Conduct intercompany invoicing.
- Monitor all back orders in the system.
- Update order delivery dates and notify customers.
- Follow up on outstanding internal back orders with global suppliers.
- Update internal systems and other departments where required on delivery dates and information.
- Coordinate with third parties including banks and accounting company for activities such as tax audits
- Coordinating the imports to India

**Skills and Abilities**
- Excellent administration skills
- Good attention to detail and ability to notice discrepancies in data.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
- Good knowledge of MS Office and ERP system.

**Knowledge and Experience**
- Good verbal and written English and as well as local language.
- Experience in fast paced administration positions
- Desirable experience in India logistics
- Experience in and comfortable working in multi-cultural, multi-discipline organization is an advantage.
- Ability to manage and engage stakeholders.
- Time management and ability to prioritize workloads.

**We Offer**

We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track during the year. You will be guided by our organization, and an experienced co-worker that will teach you the specialist knowledge of our system and processes. On an annual basis, you will create a personal development plan, so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.

Beside, we offer competitive remuneration package, employee benefits and welfare, group life insurance and flexible working options.

**Commitment to Global Safety**

As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.

**Marel Vision and Values