Architect

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

The Infrastructure Architect provides strategic and tactical assessments addressing business capability needs via infrastructure solutions facilitated by research, design, and implementation support. The position collaborates with multiple disciplines across the IT spectrum providing consultation and leadership while influencing design, standards, and policies governing infrastructure systems. This individual will determine standards and configurational best practices for hardware and software within physical and virtual environments.

Job involves a high degree of complexity. Duties are performed independently with mínimal supervision and work is verified sometimes by results. Decisions are made within established departmental guidelines. Position has high visibility due to directly impacting teams and business workflow, service delivery and relationships with teams.

**Primary Responsibilities**:

- Assessment of business capability requests to determine current and future infrastructure needs Works with end users to improve business and system capabilities
- Works with and coordinates appropriate IS staff to implement solutions which will meet or exceed customer expectations
- Facilitation of communicating complex infrastructure concepts at multiple levels across the business partner landscape effectively driving communication across all levels of the organization (both upward and downward) providing appropriate message, the right tone and the appropriate level of impact consensus builder and brings people and teams together
- Accountable for clear understanding of mission and goals for role and department facilitating
- Translates initiatives into actions through a thoughtful, organized and well-planned approach.
- Establishes measurement criteria and systems to track daily processes, implementation of new initiatives and value creation
- Generate initial and refined system estimations based on high-level business requirements aligning them with current and future state architectural specifications
- Identifies fundamental architectural patterns facilitating upgrades and replacement of core IS infrastructure such as domain controllers, virtualized environments, backup solutions, file servers and core storage systems
- Determines problems and develops appropriate solutions towards problem resolution
- Provides high-level technical consulting services to all server & storage support, desktop support, network support and telecommunications teams initiatives calming tense situations by bringing clarity and organization to the forefront.
- Recognizes problems and can make recommendations/decisions on the best course of action to remediate proving resourceful solutions using existing or available resources based on knowledge of the organization and level of execution effort
- Ensures each level of the organization has the information needed and the context needed to produce favorable results.
- Builds solid relationships with IT operational leaders to ensure connectivity to the business
- Develops design and support documentation facilitating maintenance and specific problem resolution
- Help define acceptance test objectives, test cases and assist in system and integration testing Leads, collaborates, and assists the successful completion of IT Infrastructure
- Responds accordingly toward resolving infrastructure and systems incidents identified via Support Desks (including data, desktop and telecommunications issues)
- Takes the lead on best practices, policies and operating procedures and ensures alignment to departmental objectives and strategy
- Translates initiatives into actions through a thoughtful, organized and well-planned approach
- Establishes measurement criteria and systems to track daily processes, implementation of new initiatives and value creation
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or ot