Customer Care Executive

19 hours ago

Abids Hyderabad Telangana, India Virata Sitara foods Pvt Ltd Company Full time

Job Description:
Key Responsibilities:

- Provide accurate information about Sitara Foods’ products and services.
- Resolve customer complaints and issues with a focus on customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with team members to enhance service processes and improve customer satisfaction.
- Conduct follow-ups with customers to ensure issues are resolved and gather feedback.
- Stay updated on product knowledge and company policies.

Qualifications:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using customer support software and tools.
- Ability to thrive in a fast-paced environment and handle multiple tasks.

**Benefits**:

- Competitive salary
- Opportunities for career advancement within Sitara Foods.
- Health Insurance & Food will be provided.

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)
- Telugu (preferred)

Work Location: In person

**Speak with the employer**
+91 7702779525

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