Account Executive

What You'll Do:
We are seeking a results-driven, high-energy Account Executive to manage a large portfolio of emerging and small business customers in our SaaS Sales team. This role is focused on driving Annual Recurring Revenue (ARR) growth and maximizing customer satisfaction and retention at scale. With a high ratio of accounts, this position demands a proactive, organized individual who can efficiently engage, identify, and act on revenue opportunities without the time for in-depth, strategic planning on each account.

What Your Responsibilities Will Be:
**Responsibilities**:

- ** Customer Portfolio Management at Scale**: Manage a high volume of emerging and small business accounts, efficient service to ensure customers understand and gain value from their investments. Build and maintain professional relationships quickly and effectively across your portfolio, with a focus on maximizing engagement and retention.
- ** Drive Sales Growth**: Exceed sales targets by developing and executing a high-velocity sales process tailored to emerging and small business customers. Quickly identify cross-sell and upsell opportunities, focusing on value-add features and products that meet customer needs. Maintain a consistent flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas.
- ** Scalable Account Execution**: Implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with mínimal turnaround time. Conduct effective product presentations, webinars, and calls to increase awareness of available solutions. Ensure each customer interaction is professional and impactful, even within time constraints.
- ** Solution-Oriented Customer Engagement**: Address customer pain points and goals promptly, offering product solutions tailored to emerging business needs. Regularly check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without extensive account customization.

**Cross-Functional Collaboration**: Collaborate with internal teams, including Customer Success and Marketing, to provide a cohesive customer experience and leverage resources efficiently across accounts. Act as a bridge between customer needs and internal teams to support customer satisfaction at scale

What You'll Need to be Successful:
**Qualifications**:

- Proven experience in a high-volume, quota-carrying B2B sales role, specifically in managing a portfolio of emerging or small business customers.
- Minimum of 7+ years’ experience in SaaS sales, ideally with a focus on rapid engagement and high-touch account management.
- Solid understanding of scalable sales processes, including pipeline management and forecasting.
- Strong organizational and time management skills to efficiently manage high customer ratios.
- Excellent written and verbal communication skills to maintain a professional, high-impact presence across many touchpoints.
- High energy, urgency, and positive attitude, with the ability to thrive in a fast-paced environment.
- Driven, resourceful, and adaptable, with a relentless focus on results.

How We'll Take Care of You:
Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara:
We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business_,_ and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.

**We’re An Equal Opportunity Employer