Instructional Designer

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

**Primary Responsibilities**:

- Engage / collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
- Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels
- Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
- Develop project plans for design / development of identified solutions
- Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training
- Develop appropriate learning activities based on training designs and learning objectives
- Develop Storyboards and visualize concepts
- Leverage / modify existing training solutions to meet current needs
- Vyond and Video Scribe)
- Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure / validate trainer readiness
- Conduct training pilots to identify specific issues that needed to be addressed prior to delivery
- Monitor and analyze training metrics / data / trends, and identify areas needing attention to enhance learning effectiveness
- Conduct updates / debriefs as necessary with appropriate stakeholders to communicate training experiences / effectiveness, based on available feedback and data
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Bachelor’s Degree
- 3 - 5 years of experience in designing and developing learning programs
- Experience with designing and developing online learning solutions, both synchronous and asynchronous
- Experience in Instructional Design and Technology
- Experience with incorporating multiple media elements in to learning programs including audio, video, animation, simulation, and self-developed graphics
- Knowledge of current trends and technology to support online learning including tools such as Captivate, Articulate, Story line and others
- Proficient computer skills including MS Word and PowerPoint
- Intermediate skills with MS Excel and Visio
- Familiarity with health care or operations, specifically in call center and processing
- Strong analytical skills, attention to detail, problem-solving and fact-based decision-making abilities
- Strong group facilitation and presentation skills
- Strategic thinking abilities and an enterprise-wide perspective
- Results-oriented individual with strong influencing, problem solving and negotiation skills
- Ability to collaborate with individuals and teams

**Preferred Qualifications**:

- Post-graduation degree in instruction design
- M.Ed. (Major in Educational leadership/Digital Learning/Design Technology)

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**Careers with Optum. **Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)