Pd - Voice

**_Ready to shape the future of work?_**

**_At Genpact, we _**_don’t_**_ just adapt to change—we drive it. AI and digital innovation are redefining industries, and _**_we’re_**_ leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we’re_**_ scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team _**_that’s_**_ shaping the future, this is your moment._**

**Responsibilities**

**Respond to applicant questions &**resolve**issues.**

**Operate**i**n compliance with laws &**Regulations.**

**Dealing with**complex**solution-based** calls**.**

**Rea**ding complex & sensitive customer situations** and dealing with it**accurately**.**

**Consistently Deliver First Class Service**.**

**Exceptional Time management skills**.**

**Assess risks and investigate for fraudulent activity with a keen eye**.**

**Qualification**we**seek** in you**

**Minimum Qualifications**

**Knowledge of AUS & NZ Privacy legislation**

**Previous** Fraud/Scheme Chargebacks related experience**

**Excellent communication skills - verbal and**written.**

**Should have**sound computer**knowledge**.**

**Needs to be good at**multitasking.**

**Preferred Qualifications/ Skills**
- **Displays excellent English oral and written communication skills - using**accurate** grammar with smooth flow**
- **Displays excellent problem solving and decision-making skills**
- **Proficient computer skills and attention to detail**
- **Significant months of experience in the phone customer service field is desired**
- **Negotiation and analytical skills**
- **High level** of integrity**
- **Ability to multi-task**

**_Why join Genpact?_**

**_Be a transformation leader_**_ - Work at the _**_cutting edge_**_ of AI, automation, and digital innovation_**

**_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**

**_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**

**_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**

**_Let’s_**_ build tomorrow together._**

**_ _**

**_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, _**_color_**_, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**

**_Job_**_Process Developer_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jul 28, 2025, 8:48:16 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_