Experience Ambassador

JLL supports the Whole You, personally and professionally.
Customer Experience Management**:
Design and implement strategies to improve customer experiences
Identify and address pain points in the customer journey
Develop and maintain customer experience standards and best practices
**Brand Representation**:
Embody and promote the company's brand values in all interactions
Ensure consistent brand messaging across all customer touchpoints
Act as a brand advocate both internally and externally
**Customer Engagement**:
Proactively engage with customers to gather feedback and insights
Develop and implement customer engagement programs and initiatives
Foster positive relationships with customers to promote loyalty
**Cross-functional Collaboration**:
Work closely with various departments to align customer experience efforts
Facilitate communication between teams to ensure seamless customer journeys
Collaborate on projects aimed at improving overall customer satisfaction
**Data Analysis and Reporting**:
Collect and analyze customer feedback and experience metrics
Prepare regular reports on customer satisfaction and experience KPIs
Identify trends and make data-driven recommendations for improvements
**Training and Development**:
Develop and conduct training sessions on customer experience best practices
Coach team members on effective customer engagement techniques
Stay updated on industry trends and share knowledge with the team
**Innovation and Continuous Improvement**:
Propose and implement innovative ideas to enhance customer experiences
Continuously evaluate and refine customer experience strategies
**Conflict Resolution**:
Address and resolve complex customer issues or escalations
Develop and implement effective service recovery strategies
Turn negative experiences into positive outcomes
**Event Management**:
Plan and execute customer-focused events and experiences
Ensure events align with brand values and customer experience goals
Gather feedback and measure the success of customer events

**Requirements**:
Bachelor's degree in Marketing, Business, Hospitality, or related field
Proven experience in customer service, brand management, or related roles
Strong understanding of customer experience principles and best practices
Excellent communication and interpersonal skills
Ability to analyze data and derive actionable insights
Proficiency in CRM systems and data analysis tools
Creative problem-solving skills and innovative thinking
Strong project management and organizational abilities
Adaptability and willingness to work flexible hours when needed
This role requires a passionate, customer-centric individual with a keen eye for detail and the ability to create memorable experiences that align with the brand's vision and values.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.