Front Office Executive

**Nibav Lifts Pvt Ltd** We are a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state-of-the-art Home Elevator solutions with compact and bespoke luxury designs. As of 2023, we are 2000+ employees as a global family spread across 19 locations in India and 8 countries viz. Australia, UAE, Malaysia, Kenya, Nigeria, Philippines, Thailand, and South Africa. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organization in the Asian subcontinent. Our vision "Now Luxury in Every Home" is to present the valuable customers with an elevator that is of the imported standards, however at extremely affordable pricing. Thereby, ensuring that this Luxurious Home Elevator can now be a part of every Indian Home. **Job Description: Front Office Executives (Operations)** Position: Front Office Executives (Operations) **Location**: Department: Operations Reports to: Regional Operations Manager Job Summary: The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience. Note: This role does not include any sales-related responsibilities. Key Responsibilities: 1. Operational Management: - Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures. - Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time. 2. Inventory Management: - Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing. 3. Showroom Presentation: - Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards. - Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained. 4. Customer Service Support: - Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service. - Address any operational issues that may arise during the showroom’s operation, ensuring prompt resolution. 5. Documentation and Reporting: - Maintain accurate records of showroom operations, including inventory counts, client walk - ins, and maintenance logs. - Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager. 6. Maintenance and Facilities Management: - Coordinate with maintenance personnel and vendors to ensure the showroom is well - maintained and all equipment is in working order. - Handle minor repairs and troubleshooting of showroom equipment and fixtures. 7. Compliance and Safety: - Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers. - Conduct regular safety inspections and address any hazards or safety concerns promptly. Qualifications: - Bachelor’s degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management. **Experience**: - 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills). - Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred. **Key Skills Required**: - Excellent communication skills (Fluency in English and regional language). - Customer service orientation. - Good interpersonal skills and presentation. - Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks. Grooming & Personality: - Presentable appearance, neat grooming. - Polite and professional behaviour. - Ability to multitask and stay composed under pressure. Pay: ₹15,000.00 per month **Benefits**: - Health insurance - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift - Morning shift Work Location: In person