Expert - Iv

Operational and Technical expertise of CIP i.e. Global GRFE, SIRVAL and GSRS processes within Nielsen production factory. Responsibilities will include execution of US retailer data acquisition, validation, problem-solving and associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country “onshore” work. This entails engaging local and regional partners like Retail Services, Retailers (clients), Data Science and Output Teams.

RESPONSIBILITIES
- Engage with the team on resolving technical challenges and ascertain newer enhancements in the tools are well understood by the team
- In case of error, engage with stakeholders to do the right communication
- Own the RCA process and work with the team to give a proper analysis of the issue(s) in discussion
- Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently
- Define and Monitor the process execution. Get it documented and ensure implementation of a mechanism to keep these documents updated with tracking of exceptions
- Understand regular execution process with attention to detail and identify areas of automation and improvement
- Execute process automation using tools like R/Python/Excel Macros and explore the possibility of implementing advanced techniques like Machine Learning and Artificial Intelligence
- Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by NielsenIQ as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of NielsenIQ activities and our analysts are often engaged in cross-department cooperation.
- Execute processes of Input Operations and associated project work. Execution work requires an understanding of aspects of the end to end process flow of processing data for retailer receipt to delivery and all related activities throughout the production process supporting the US.
- Execute production tasks in order to guarantee accuracy and trend ability on data in respect of scheduled deadlines and investigate data inquiries/challenges with local teams, and regional/offshore Operations for processes.
- Engage with Retailers, StatOps, Reference Data, Data Science, and Output Teams to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.
- Provide technical and process expertise to the deployment of the Consumer Information Platform (CIP); also assist remotely located resources to implement projects in the most effective way.
- Prepare accurate tracking KPI to monitor and improve quality performances (on time delivery and data accuracy) and maintain project work discipline.
- Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.

**Qualifications**
- Working experience of proprietary software, Ops Process within NielsenIQ domain
- Min 5-8 years of experience
- Common business language knowledge (English): speaking and writing with fluency
- Problem-solving, ability to understand and analyze data
- Ability to train and to explain technical elements to different stakeholders
- Ability to monitor activities, a good understanding of KPIs
- Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery
- Proven organizational skills
- Presentation skills
- Process improvement methodologies
- Project management skills - ability to accurately scope project requirements, manage stakeholder expectation
- Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA
- Master’s degree (Commerce, Statistics, Mathematics or a related field)
- Exposure to SQL/Python and ML/AI and working with large datasets

**Additional Information**
A successful Expert, Input Validation (IV) delivers timely and with quality instructions of client deliverables, coding, and data validation focusing on the retailer & manufacturer industries/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product-related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client-focused manner

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consum