Compliance and Nodal Officer

2 days ago

Bengaluru Karnataka, India Payoneer Full time

Payoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small
- and medium-sized business customers and partners in over 190 markets.

**We are looking for**:
**Location**

Bangalore, India

**What you will be spending your time on**:

- Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws, and provide day to day support on decision making in complaints which are complicated in nature.
- Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer.
- Develop and implement a comprehensive compliance program to meet non-AML regulatory requirements issued by RBI and other relevant authorities, including but not limited to validating policies around outsourcing and complaints handling.
- Maintain oversight of non-AML compliance requirements specific to India-licensed Payment Aggregators and Payment Collection Banks (PA-CBs), including outsourcing arrangements.
- Work with APAC Regulatory Counsel to monitor updates to non-AML regulations and work with the relevant departments to identify gaps, provide actionable recommendations and implement measures to ensure continued compliance.
- Work closely with internal teams to build our processes to support ERM, outsourcing compliance, consumer complaints and regulatory reporting.
- Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted.
- Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner.
- Liaise with key internal (e.g. Legal, Risk, MLRO etc) and external (e.g. Regulators, advisors, vendors, partners etc) stakeholders as required.
- Serve as the main point of contact for the RBI and other regulators for non-AML matters.

**For this role you will need**:

- Bachelor's degree with relevant work experience (e.g. appointment as the Nodal Officer of other payment companies)
- 8-10 years of financial experience in complaints handling and regulatory compliance, preferably with a strong understanding of RBI regulations and financial services compliance in India
- Strong negotiation skills
- Strong professional presence to support regular interactions with senior management
- Able to work in a fast-paced, deadline-driven environment
- Excellent interpersonal, verbal, and communication (including presentations) skills
- Experience in dealing with India-based regulatory bodies
- Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders
- Ability to monitor and interpret regulatory changes and implement appropriate compliance measures

**Who we are**:
Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.

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