Supervisor Ir Operations

**JD - SUPERVISOR IR OPERATIONS**

**JOB TITLE & SPECIFICS**

Designation - Supervisor IR Operations
Department - IR DATA Operations
Location - NAGERCOIL
Shift Timings - Should be flexible for rotational shifts
Week Offs - Should be flexible for rotational offs
No of positions - 1

**JOB DESCRIPTION**:

- The IR Operations Supervisor will oversee and assist Front line Staffs and TL’s in the performance of their job duties such as responding to higher management inquiries and resolving issues or complaints in the operations o Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization o Develop, implement, and maintain quality assurance protocols o Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity o Actively pursue strategic and operational objectives o Ensure operational activities remain on time and within a defined budget o Track staffing requirements, hiring new employees as needed

**Supervisory Duties & Responsibilities**:

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution o Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors and deliver excellent customer service o Partner with cross-functional support teams in improving the proprietary tools and systems o Drive and train the staffs towards the vision of the Organization, policies, procedures, and best practices. o Organizes and oversees the schedules and work of assigned staffs. o Conducts performance evaluations that are timely and constructive. o Manages a team of assigned operations representatives and ensures they comply with company guidelines particularly related to quality of service. o Monitors or reviews the productivity and other correspondence between Front line Staffs,

TL’s and Clients. o Ensures that representatives are informed about changes to company products and services. o Prepares knowledge-based documents such as summaries and responses to frequently asked questions. o Identifies opportunities to update or improve the quality and quantity of productivity

**Required Skills/Abilities**:
**Education and Experience**:

- Bachelor’s degree in operations management, business administration, or related field o 3+ years’ proven experience in an operations management position o Previous experience in a supervisory role preferred. o Strong economic development and oversight skills o Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

**Salary**: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Nagercoil, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)