Officer -cards Operations

6 days ago

Pune, India Citi Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed

**Qualifications**:

- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work occasional weekends to support Pega releases and COB testing
- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Officer Card Operations

    7 days ago

    Pune, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Officer- Cards Backend Operations

    7 days ago

    Pune, India Citi Full time

    The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. **Responsibilities**: -...

  • Officer- Cards Backend Operations

    2 days ago

    Pune, India Citi Full time

    **JD Summary: - ** The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; handling queries/complaints pertaining to Disputes/Chargeback, Maintenance on Card Account, Investigation of payments, storage & retrieval of records, additionally, the Ops Support Assistant 4 serves...

  • Office Card Operations

    2 days ago

    Pune, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Senior Operations Lead

    2 days ago

    Pune, Maharashtra, India beBeeCard Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Technical Project Manager for Card Operations\

  • Office Operations Specialist

    2 days ago

    Pune, Maharashtra, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview:The Operations Manager plays a pivotal role in ensuring the smooth functioning of our office environment.Main Responsibilities:Facilities Management: Oversee and maintain office infrastructure, supplies, housekeeping, and security to ensure optimal working conditions.Operational Support: Coordinate cross-departmental workflows for seamless...

  • Avp - Credit Card Operations

    7 days ago

    Pune, India Citi Full time

    The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...

  • Travel & Expense (purchasing Card)- Analyst Ii

    4 weeks ago

    Pune, Maharashtra, India Kimberly-Clark Full time

    Travel Expense Purchasing Card - Analyst II Join Kimberly-Clark and Make a Difference At Kimberly-Clark we don t settle for ordinary and neither should you We re on a mission to create Better Care for a Better World and that takes exceptional people who are passionate about making a difference From our new Global Capability Center in Pune...

  • Officer- Cards Backend Operations

    5 days ago

    Pune, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • PCB Card repair Technician

    4 hours ago

    Pune, Maharashtra, India HR Innovation Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    PCB Card repair Technician - 1 nos. (Male)QualificationITI ElectronicsExperience1 to 2 YrsLocationPimpri MIDC, Pune Office – 411018hands-on experience in PCB repair.*Strong skills in soldering, desoldering, and component testing.*Ability to read and understand electronic schematics.*Detail-oriented and capable of working independently.*Salary Range As per...