Employee Relations Partner

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
- What You'll Do

As part of the Sprinklr Culture and Talent (C&T) organization, the Sr. Employee Relations Partner will be the sole Employee Relationships (ER) expert in the Americas. This role will provide leaders with guidance in employee matters related to, but not limited to, performance, conduct, team member complaints, and investigations. They will play a critical role in the employee life cycle, many times engaging during stressful or uncomfortable circumstances. They will also be focused on the team member experience by partnering with leaders to provide performance coaching consultation and leadership development. This role will also be involved in process, policy formulation, and training. They will manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect along the way. This is a great opportunity for someone who likes to build and own a very important experience within C&T. This position is remote and can be based anywhere in the US but must be open to working across time zones.
- What You Will Be Responsible For- Conducts complex investigations and manages cases for a wide variety of allegations including, but not limited to harassment, discrimination, retaliation, and workplace violence.-
- Collaborates with leaders to produce quality performance management documents including corrective action, performance improvement plans, and other coaching documents, as applicable.- Partners with C&T Business Partners (C&T BP) and field leaders to create strategic approaches to performance management, talent assessment, leadership development, training, etc.- Produces highly detailed written responses and communications for employees and leaders.- Produces highly detailed case reports, interview notes, synopses, etc.- Maintains accurate documentation and updates cases in the case management system promptly.- Communicates regularly with reporting parties, C&T and leadership regarding pending investigations and provides timely investigation reports with supporting documentation.-
- Applies independent judgment when providing guidance to C&T and leaders in the resolution of workplace concerns.- Develops effective relationships with team members, C&T, and leaders to become a trusted partner.- Identifies macro trends and themes as it relates to ER concerns and creates, recommends, and influences positive change to solve problems at their core.- Provides reports with insights to C&T BPs and field partners (i.e., trends & root cause analysis).- Participates in projects led by the ER team as needed.

What Makes You Qualified- You’ve developed through 10+ years of human resources experience.- Within your experience, you have spent at least 5 years specifically within employee relations and 3+ years as either a Generalist or Human Resources Business Partner.- You have a unique emotional maturity and integrity and can exhibit our culture and values through your daily behavior and interactions.- Strong understanding of Labor Laws within the Americas - global is a plus.- You’re passionate about THIS business and can consistently bring an innovative approach to solutions to help Sprinklr evolve...wisely- You’re passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP).- You are a LEADER - you have a collaborative and influential style which inspires others into action and allows you to champion positive change.- Experience working in a fast-paced environment - Tech or similar industry.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to

to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

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