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Customer Care Executive

2 weeks ago

Bengaluru Karnataka, India Hemocean outsourcing Full time

**Job Overview**

Customer Care Executive Position

**Job Type**: Full-Time

Location: Bangalore

Experience: 1-5 years (Junior level)

**Qualifications and Skills**
- Excellent communication skills
- Empathy
- Problem-solving abilities
- Patience
- Active listening
- Conflict resolution
- Time management
- Multitasking

**Roles and Responsibilities**
- Act as a primary point of contact for customer inquiries and concerns.
- Provide information and assistance to customers in a professional and courteous manner.
- Resolve customer complaints efficiently and ensure customer satisfaction.
- Handle customer requests, orders, and escalations promptly and accurately.
- Document all interactions with customers accurately for future reference.
- Collaborate with other teams to ensure seamless customer experience.
- Meet service level agreements and performance targets consistently.

**Job Types**: Full-time, Permanent

Pay: ₹18,857.85 - ₹30,396.76 per month

**Benefits**:

- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7903809796