Collection Executive

2 weeks ago

Ahmedabad Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time

Effectively communicate with customers to understand the reasons behind overdue payments.
- Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.
- Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.
- Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction.
- Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed.
- Collaborate with the internal teams to resolve payment discrepancies and customer issues.
- Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally.
- Identify and escalate cases of high-risk accounts or those requiring further investigation.
- Assist with the development and implementation of collection strategies aimed at improving recovery rates.
- Contribute to team performance by achieving individual and collective collection targets.
- Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.

**Skills Required**:

- Experience in collections, finance, or customer service, preferably within an international process.
- Knowledge of Canadian financial regulations and overseas debt collection laws.
- Strong communication and negotiation skills, with the ability to build rapport and handle customer concerns effectively.
- Ability to handle complex situations, negotiate payment terms, and close accounts professionally.
- Positive attitude, strong work ethic, and the ability to meet or exceed performance targets consistently.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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