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Ticketing Executive

2 weeks ago

Janakpuri Delhi Delhi, India HighQ Tourism Private Limited Full time

The Ticketing Executive is responsible for handling reservations, issuing tickets, and providing customer support related to travel bookings. This role requires expertise in airline ticketing systems (GDS), a strong understanding of fare rules, and excellent customer service skills.

**Key Responsibilities**:

- **Ticket Booking & Reservations**:

- Process flight, train, and bus reservations based on customer requests.
- Issue, reissue, and cancel tickets as per airline policies.
- Manage group bookings and special fare requests.
- **Customer Service**:

- Assist customers with itinerary planning, fare quotes, and travel policies.
- Resolve booking-related issues, including refunds, changes, and cancellations.
- Provide accurate information on baggage rules, visa requirements, and travel restrictions.
- **GDS & Fare Management**:

- Work with GDS platforms (Amadeus, Galileo, Sabre, or Travelport) for fare calculations and ticket issuance.
- Ensure proper coding of fares, taxes, and commission structures.
- **Reporting & Coordination**:

- Maintain records of issued tickets, refunds, and adjustments.
- Coordinate with airlines, hotels, and travel service providers for seamless operations.
- Provide daily/weekly reports on ticketing sales and revenue.

**Skills & Qualifications**:

- Bachelor’s degree in Travel & Tourism, Hospitality, or a related field (preferred).
- 1-3 years of experience in ticketing and reservations
- Proficiency in GDS systems (Amadeus, Galileo, Sabre, or Travelport).
- Strong knowledge of airline fare rules, ticketing policies, and visa regulations.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple bookings simultaneously.

**Additional Requirements**:

- Flexibility to work in weekends and holidays.
- Strong problem-solving skills and attention to detail.
- Knowledge of international travel guidelines and COVID-19 protocols (preferred).

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Work Location: In person