Voice Process

3 days ago

Mumbai Maharashtra, India AHGolden Careers Full time

**Function - Voice**

**Designation - Trainee/CSE/SR CSE - Voice**

**Location** - Mumbai

**Minimum Qualification**:

- Any Graduation except Engg and Computer science

**Experience**
- 0-5 Years in any international call centre. Minimum typing speed of 30 WPM
- Basic knowledge of MS Office - Preparing spreadsheets and documents
- Good Communication skills - must be able to fluently converse in English.
- Must have a neutral accent
- No stammering and lisp

**Roles & Responsibilities**
- Outbound calls to insurances for claim status and eligibility verification
- Denial documentation and further action
- Calling the insurance carriers based on the appointment received by the clients.
- Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
- Calling insurance companies to get the status of the unpaid claims.
- Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
- Maintain the individual daily logs.
- Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs
- Work cohesively in a team setting. Assist team members to achieve shared goals.
- Compliance with Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies
- Communication / Issue escalation to seniors if there is any in a timely manner
- Punctuality is expected all the time

**Job Types**: Permanent, Fresher

Pay: ₹16,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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